Terms and Conditions
Welcome to Dasuftaveba, the application (the “App”) provided by M+D LLC. By signing up for our services, you agree to comply with and be bound by the following terms and conditions.
Please read these terms carefully before using our services.
1. Services Provided
1.1 M+D LLC offers professional window cleaning, residential, commercial, and industrial cleaning services in Tbilisi, Georgia.
1.2 Services can be scheduled and ordered through our App, available on the Apple App Store, Google Play Store, and on the web.
2. User Registration
2.1 To use the App, customers must create an account and provide accurate, complete registration information.
2.2 You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
3. Payment Terms
3.1 Payment for services can be made via credit card or other payment methods offered in the App.
3.2 Payments must be made at the time of booking unless otherwise agreed upon.
3.3 All prices are subject to applicable taxes and fees, which will be indicated at the time of purchase.
4. Cancellation Policy
4.1 Cancellations made more than 36 hours before the scheduled service time will incur no charges.
4.2 Cancellations made within 36 hours of the scheduled service time may incur a fee equal to 50% of the service cost.
4.3 No-shows or cancellations made after the cleaner has arrived will incur the full service fee.
5. Rescheduling Policy
5.1 You may reschedule your appointment through the App up to 36 hours before the scheduled service time without incurring any fees.
5.2 Rescheduling requests within 36 hours of the scheduled service time may be subject to availability and a rescheduling fee.
6. Customer Responsibilities
6.1 Customers must ensure that the service area is accessible and free from hazards.
6.2 If special instructions are required for entry or specific cleaning requirements, these should be provided at the time of booking.
6.3 Failure to provide access or necessary instructions may result in service cancellation and applicable fees.
7. Limitation of Liability
7.1 M+D LLC will not be liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, our services.
7.2 We are not responsible for any loss or damage to property caused by the services, except where such loss or damage is due to our negligence or willful misconduct.
7.3 Our total liability for any claim related to our services is limited to the amount paid by the customer for the specific service in question.
8. Service Quality Guarantee
8.1 We strive to provide the highest quality of service. If you are not satisfied with the service provided, please contact us within 24 hours of the service for a resolution.
8.2 We will, at our discretion, either re-perform the service or provide a partial or full refund.
9. Refund Policy
9.1 Refunds are issued at the discretion of M+D LLC and are subject to our service quality guarantee.
9.2 If a refund is approved, it will be processed within 5 business days from the date of approval.
9.3 Refunds will be issued to the original method of payment used at the time of booking unless otherwise agreed upon.
10. Privacy Policy
10.1 M+D LLC respects your privacy and is committed to protecting your personal information.
10.2 Information we collect:
Personal details such as name, address, and contact information.
Payment information necessary to process transactions.
Usage data from your interactions with our App.
10.3 How we use your information:
To provide and improve our services.
To process payments and manage bookings.
To communicate with you about your orders and our services.
10.4 We do not share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights.
10.5 You can request access to, correction, or deletion of your personal information by contacting us at
info@dasuftaveba.ge.
11. Changes to Terms and Conditions
11.1 M+D LLC reserves the right to modify these terms and conditions at any time.
11.2 Any changes will be effective immediately upon posting to the App. Your continued use of the App following the posting of changes constitutes your acceptance of such changes.
12. Governing Law
12.1 These terms and conditions are governed by and construed in accordance with the laws of Georgia.
12.2 Any disputes arising from these terms and conditions or our services will be subject to the exclusive jurisdiction of the courts of Tbilisi, Georgia.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
M+D LLC (406163529)
Email: info@dasuftaveba.ge
Phone: +995 599 366 399
Address: Telavi Street 21, Tbilisi, Georgia